Ashish
Suchak
8.5+ years turning AI & SaaS investments into
measurable growth — across 7 industries.
Dive Deep & go an extra mile for the Customers — Taught by Amazon, implied everywhere I worked.
7 Domains.
One Thread.
Jio Haptik
GenAI · MarTech · VoiceBot · ChatBot
Deployed AI chatbots & CPaaS at scale. Built brand engagement campaigns across Banking, Gaming, FMCG & EdTech.
OculusIT
HigherEd Tech
Leading US university consortiums. ERP, CRM, LMS & SIS partnerships. $575K Q1 on $2M annual upsell quota.
Amazon
E-Commerce
Sirionlabs
CLM · LegalTech
Allstate
InsuranceTech
TomTom
Navigation · Fitness
Whilter.ai
CreaTech · AI Content
What Colleagues Say
Ashish brings a rare combination of strategic thinking and genuine customer empathy. He consistently went beyond just managing accounts — he built trust at every level. His ability to align product capabilities with real business outcomes made him a key contributor to our retention and expansion metrics.Verified LinkedIn Recommendation
Working alongside Ashish was genuinely inspiring. He has an incredible ability to simplify complex AI solutions for clients, making them feel empowered rather than overwhelmed. His proactive communication style and deep product knowledge made him the go-to person whenever escalations or strategic conversations arose.Verified LinkedIn Recommendation
Driven —
And Adaptable
Customer Success is done right when you keep your Customer in the Center of all your processes.— Ashish Suchak, A Customer Obsessed Professional
Ashish Suchak is a dynamic Customer Success Manager with over 8.5+ years of experience in the AI & SaaS industry, admired for transforming customer experiences and driving business growth. Avid proactive strategist and a visionary in the evolving AI-driven tech landscape. Ashish excels at turning customer investments into measurable success stories. With a keen eye for identifying opportunities and a relentless drive for upskilling, he ensures that every client achieves and exceeds their goals.
8.5+ Years in
Customer Obsession
Account Manager
OculusITAchieved $575K Q1 on a $2M upsell quota leading US HigherEd consortium partnerships across ERP, CRM, LMS & SIS.
Sr. Customer Success Manager
Whilter.aiOpened ISV, BSP & MarTech partner channels; built an AI-powered credential-sharing sales playbook from scratch.
Customer Success Manager
Jio HaptikScaled AI chatbot & CPaaS deployments powering brand campaigns across Banking, Gaming, FMCG & EdTech.
Customer Success Manager
SirionlabsClosed FY22 at 100% retention on a $1.9M enterprise portfolio — drove $365K additional ARR via adoption campaigns.
Lead – Key Accounts
AllstateDelivered 15% incident reduction & 20% retention lift across a $970K SMB insurance portfolio.
Subject Matter Expert
TomTomNamed Star Manager leading escalations, social media & product specialist teams for Fitness & SAT Nav lines.
Customer Excellence
AmazonLifted UK last-mile CSAT to an all-time high — 20% improvement through coaching, QA reform & process redesign.
Some of my Expertise
Onboarding · Adoption · Churn · Renewals · Retention
Portfolio · Upselling · Cross-Selling · Account Reviews
GenAI · Chatbot Config · CPaaS · VoiceAI Agents
ISV · BSP · Brand Collaborations · Sponsorships
Team Building · Coaching · Performance Management
Campaigns · Social Listening · User Engagement · Analytics
B.B.A Major in Finance
Modern College of Arts, Science and Commerce · Pune, India
Continuous Learning
Highlights
Policy Change KAIZENs
Amazon & TomTom
Led policy changes that streamlined processes and improved customer satisfaction across both organizations.
Recognition
Star Manager — TomTom
Led team to quarterly KPI success.
Best Mentor — Amazon
Recognized as a top mentor for new hires.
Saviour — Allstate
Saved a high-value client from potential churn.
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